Responding to

Update on Covid-19

March 26, 2020

As concerns about the spread of COVID-19 continue to grow, we are adjusting the way we serve our communities. These changes have been made to protect our customers and our MOD Squad, and to limit social interaction within our stores.

The following changes will go into effect Tuesday March 26, 2020:

We are eliminating in-store dining, transitioning to take-out, pick-up, and delivery only
You can still come into the store to order, order by phone, our app, or a third-party delivery partner — but we are asking that you take your food with you once it is prepared.

We are introducing Superfast Grab&Go
A special area will be located near the front door so you can grab your online orders Superfast.

We are only accepting credit card payments on phone orders
All phone orders must be pre-paid over the phone to limit time spent in the store.

We appreciate your understanding and patience as we continue to adapt to the changing environment. As conditions arise, we may need to make further adjustments. We will continue to keep you updated, and make decisions that ensure the safety and well-being of our Squad and customers.

Actions We Are Taking

March 15, 2020

Along with the rest of the world, MOD is closely monitoring the evolving situation with Coronavirus (COVID-19), and we’re committed to being transparent about our actions and keeping you updated along the way.

The health and well-being of our Squads and the communities we serve is our top priority. Our dedicated food safety and operations teams are working closely with local health officials, and our stores are following recommended protocols to help keep our customers and Squad members safe.

With this in mind, all of our 480+ locations across the U.S. and Canada have already implemented the following steps:

  • Enhanced daily protocols which include cleaning all “touchpoints” – places where customers come in contact with surfaces – multiple times a day with a cleaner which is effective against COVID-19.
  • We have temporarily relocated our utensils (spoons, forks, knives, lids, mini plates) from the beverage station to behind the counter where they are available upon customer request.
  • Shared condiments such as Sriracha, oregano, salt and pepper shakers are also now behind the counter and are sanitized after each use.
  • Crushed red pepper single use packets are available upon request.

We are continuously assessing the situation and working to make thoughtful decisions. We’ll move quickly to adapt appropriately as new information becomes available.

We continue to encourage our Squads to take care of themselves, one another and each of the local communities that we serve.